The VIP Details

Overview
Call-handling
Unified messaging
Call-logging
Contact management
Station programming
Requirements

VIP Overview

Visually Integrated Phone — Integrates with ESI 48-Key Feature Phone (Digital or IP2).
Different versions, so you can choose what best suits your working environment:
Outlook®-integrated — Works under Microsoft® Outlook 2000, 2002, 2003, or 2007.
Standalone (SE) — Doesn’t require Outlook (but does import contacts from Outlook 2002, 2003, or 2007).
Uses familiar Windows® interface — Reduces or eliminates need for training.
Each version available in two configurations — Basic VIP and the more fully featured VIP Professional.
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VIP Call-handling

Call Control window (SE version shown) — Its Call Display provides ESI Feature Phone functions on-screen. And the Quick Contact™ list makes it easy to dial those whom you call most often (see “Contact management”). Color-coded text shows you stations’ status, the same way your ESI Feature Phone’s tri-color feature keys do. In VIP Professional, as shown here, phone and memo icons give you quick access to editing contact information and either e-mailing your contacts or — if there are other users in-house of VIP Professional-compatible software3 — sending text messages to them. VIP Professional also adds a “sliding” volume control bar that lets you set the loudness of your handset or speakerphone, depending on which you’re using at the time.

Customizable function buttons — The top four are fixed, but you can easily set up to 12 more (or 16 more on VIP Professional) so that each of your most frequently used functions is just a click away.
Simplifies setup of conference calls — Build the list of participants on-screen in advance, saving time for all; then just click to start the conference call. On-screen Caller ID4 display makes it clear who’s connected and when.
Provides TAPI support for use with not only Outlook (from either Outlook-integrated or SE version of VIP) but also other TAPI-compliant software for outbound dialing, “screen pops” and more.
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VIP Unified Messaging

Manages voice mail — View voice messages, live call recordings, and personal memos; prioritize each message by importance; and select voice mail messages for playback. (The Outlook-integrated version shows voice messages, call recordings, and personal memos, as well as output from fax servers, in the same Outlook Inbox where your e-mail appears.)
Synchronizes automatically with ESI phone system’s voice mail — Regardless of whether you use the phone keys or the VIP interface to handle a voice message, the VIP voice mail display provides a continually updated indication of new, old, and deleted messages.

Shows Caller ID4 data for each message — Just as ESI Phones typically show Caller ID information, VIP displays that information in the Subject line in the Outlook Inbox for each message.
Recycle Bin — Keeps up to 105 of your most recently deleted voice messages — any of which you can restore quickly if you deleted it by accident.

Plays back through phone — Some competing products cause all messages to be played back through the PC audio system. However, VIP uses the audio capabilities in the ESI Feature Phone, so the user can still pick up the handset to hear messages privately. This also keeps you from having to use a headset with the PC.
Saves voice messages as .WAV files, but only when desired — Unlike less intelligent solutions, VIP gives you a choice of whether to save a message as a .WAV file. This spares your network the burden of moving a potentially large .WAV file every time someone in your office gets a message.

Text-messaging — As an alternative communications method that’s exclusive to VIP Professional users, text-messaging allows quick, unobtrusive exchanges between employees and ends the need for intrusive background announcements and “whisper-paging.” There are even built-in, one-click Quick Responses to simplify and speed up communication between users. Moreover, this text-messaging is safe because it functions on only your ESI system, protecting your organization from the viruses, “spIM,” and other hazards of Internet-based instant messaging.

Contact us to hear about the remainder of the VIP Systems Features

 

ESI Phone Systems

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